A lightweight support agent that plugs into an existing help desk in a day.
Seed · $4.5M
Updated Sep 12, 2026
Helpline Labs
Support agents that resolve tickets end to end and escalate with full context.
Sample data: every company, figure and person in the landscape is an illustrative placeholder until it is replaced with a sourced entry.
Overview
Helpline Labs is a placeholder entry for a customer support agent that reads the help center, takes actions in billing and order systems, and hands off to a person when confidence is low.
It is built for support leaders measuring resolution rate and handoff quality rather than raw deflection.
This record exists to demonstrate the landscape layout. Replace it with a sourced company profile before publishing.
- Founded
- 2021
- Headquarters
- New York, United States
- Employees
- 201-500
- Total raised
- $320M
Last updated
Products
- SaaS agententerprise
- SaaS agententerprise
Funding
Total raised: $320M · Lead investors: Sample Growth Partners, Sample Capital
The weekly brief
Follow Helpline Labs and the rest of the agent market.
New funding rounds, launches and shifts in the agent market, once a week.
Team
Co-founder and CEO
Sample Founder E
Co-founder and Chief Scientist
Compare Helpline Labs
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- Helpline Labs vs Clauseway
Related companies
Sample
Low-latency voice agents for scheduling, intake and outbound calls.
Series A · $22M
Updated Oct 2, 2026
Terms to know
Frequently asked questions
- What does Helpline Labs do?
- Support agents that resolve tickets end to end and escalate with full context.
- How much funding has Helpline Labs raised?
- Helpline Labs has raised $320M in total, most recently a Series C round of $200M.
- Who founded Helpline Labs?
- Helpline Labs was founded in 2021 by Sample Founder D (Co-founder and CEO), Sample Founder E (Co-founder and Chief Scientist).
- Where is Helpline Labs headquartered?
- Helpline Labs is headquartered in New York, United States and has 201-500 employees.
- Is Helpline Labs open source?
- No. Helpline Labs is a closed-source product.